Will Do Data Entry Accurately And Submit It Within Deadline.
Posted By: Shivani
About this Talent:
I can complete any task which is given on my deadlines Results-oriented Senior Customer Service Specialist with over 9 +years of proven success in delivering exceptional customer service and support. Skilled in problem- solving and implementing proactive procedures to prevent issues. Proficient in utilizing computer systems and quickly adapting to new programs. Adept at training, motivating, and supervising customer service teams to achieve outstanding results.
Customer Care Executive | Lakshmi Hyundai, Hyderabad Feb 2013 - Feb 2014
• Demonstrated unwavering commitment to customer service, building productive relationships, resolving complex issues, and winning customer loyalty.
• Prepared daily reports on the activities of the Customer Care team, tracking performance and identifying areas for improvement.
• Ensured timely and professional response to customer requests, queries, and complaints.
• Developed and maintained relationships with external parties.
• Conducted regular calls to customers to gather feedback about vehicles.
Customer Care Executive | Sai Service Maruti, Hyderabad Mar 2012 - Feb 2013
• Responsibly attended to walk-in customers, providing excellent customer support and handling inquiries.
• Coordinated with Sales Support team and Designers to address and resolve customer issues.
• Made soft calls and scheduled appointments in coordination with the sales and marketing team.
• Maintained records of inquiries and related details in computer systems.
• Provided back-office support tasks such as sending and receiving emails.
Key Skills:
• Proficiency in utilizing MS Office applications to enhance productivity and streamline processes.
• Proven expertise in conflict resolution and complaint handling, effectively resolving customer issues and ensuring their utmost satisfaction.
• Well-versed in office administration and customer service practices, maintaining an organized and customer-centric work environment.
• Multilingual proficiency in Telugu, Hindi, and English, facilitating seamless communication with diverse customers.
• Strong team player, fostering collaborative relationships to achieve common goals and deliver outstanding service.
• Exceptional relationship building and negotiation skills, establishing and nurturing long-term partnerships with clients and stakeholders.
Additional Achievements and Interests:
• Spearheaded the implementation of innovative customer service strategies, resulting in improved customer retention and increased positive feedback.
• Actively participated in ongoing training and development programs to enhance skills and remain up-to-date with industry trends.
• Demonstrated a proactive approach to researching and exploring new technologies and advancements, enhancing service delivery and customer experience.
• Engaged in volunteer work for community health programs
Salient Features:
| Job Price:500 | Duration : 4 hrs |
| Location: Rs.Hyderabad | Languages Known : english , hindi |
