Kwara’s Junior Professional Program For Training Young People In Community
Posted By: david
About this Talent:
Hi,
Kwara has always focused on delivering above and beyond support to their customers, and this strength became even more apparent during our user research. Our deep research with SACCOs during venture building found that SACCOs say that expert level support is a critical decision-making factor in choosing an Enterprise Resource Planning software.
To meet this need, Kwara realized they needed to grow this capacity themselves. With our help, Kwara has developed a two-part customer support training program. The first three months of the program are centered on providing general customer support while getting up to speed on Kwara’s technology and customer needs. In months 4-6, trainees focus on specializing in either customer onboarding or customer success. Along the way, trainees are coached by the team’s customer success experts and benefit from peer exchange within their training cohort.
Throughout the program, trainees are evaluated based on their deliverables and interactions with customers, in an effort to accelerate the learning curve for trainees to grow into full-time professionals. Unlike those offering typical time-bound internships, Kwara’s goal is to hire successful trainees in order to expand their customer success team.
The trainees will also provide feedback to Kwara so they can continue to improve the program and mentor future trainees as they build leadership skills within the organization.
Salient Features:
| Job Price:500 | Duration : 1minute |
| Location: Rs.kisumu | Languages Known : english |
