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I Can Provide Professional Customer Service For $15 Per Hour, Ensuring High-Quality Results And Efficiency.
Posted By: Sheldon Eshiuchi
About this Talent:
Introduction
I am an experienced Customer Service Specialist and Workflow Coordinator with over 7 years of expertise in customer experience management, team leadership, and operational efficiency. My strong background in the airline and travel industry has equipped me with exceptional problem-solving skills, attention to detail, and the ability to manage complex tasks seamlessly.
Experience
- Workflow Coordinator at Kenya Airways (May 2024 - June 2024): Managed team schedules, optimized call/chat assignments, and coordinated team performance to enhance service levels.
- Back Office Specialist at Kenya Airways (October 2022 - January 2023): Provided ticketing support, resolved customer issues, and handled escalations for a smooth travel experience.
- Sales and Marketing Manager at Venny Travels Ltd (Jan 2020 – June 2022): Oversaw sales strategies, managed marketing campaigns, and coordinated travel bookings for clients.
- Customer Service Agent at Severin Sea Lodge (Feb – April 2016): Delivered exceptional guest services, handled reservations, and supported front office operations.
Past Projects
- Kenya Airways Call Center Optimization: Led a team restructuring project that improved call and chat response times by 30%.
- Travel Agency Website Content Creation: Developed comprehensive travel itineraries and content for a new travel agency, boosting online engagement and sales.
- Staff Training and Development: Designed and conducted training workshops for new hires, improving service quality and reducing onboarding time by 20%.
Clients
- Kenya Airways: Supported multiple customer service initiatives and coordinated workflow operations.
- Venny Travels Ltd: Managed high-profile client travel arrangements and marketing campaigns.
- Severin Sea Lodge: Provided customer service support and enhanced the guest experience.
Contact
For collaborations or professional engagements, feel free to reach out to me for a detailed discussion.
Salient Features:
| Job Price:1500 | Duration : 8 Days |
| Location: Rs.Kolkata | Languages Known : english |
