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Posted By: REGIERALD TAN VILLENA
About this Talent:
Hi,
As a seasoned Customer Service Team Leader, you possess a unique blend of efficiency, effectiveness, and exceptional social skills. Your ability to lead and motivate a team, coupled with your adeptness in handling customer interactions, sets you apart in the realm of customer service.Experience: You have accumulated years of experience in leading customer service teams across various industries. Your expertise lies not only in managing day-to-day operations but also in implementing strategies that enhance customer satisfaction and streamline support processes.
Your proactive approach and knack for problem-solving have consistently driven positive outcomes.Past Projects:Implementation of Customer-Centric Training Program: You spearheaded the development and implementation of a comprehensive training program focused on enhancing customer interactions.
This resulted in a notable increase in customer satisfaction scores and a reduction in response times.Process Optimization for Efficient Ticket Handling: Recognizing a bottleneck in ticket resolution, you led an initiative to revamp the ticket handling process. Through workflow streamlining and targeted training, you achieved a significant reduction in resolution times, ultimately improving the customer experience.
Salient Features:
| Job Price:500 | Duration : 1 Day |
| Location: Rs.Philippines | Languages Known : english |
